I purchased my vehicle in September of 2014 from The Trading Post used car dealership in Conover, North Carolina. Since then, I’ve discovered that a warranty my wife and I thought we were purchasing at the time was never processed and now does not exist. The result is that the $2,000 we verbally agreed to pay for the warranty – which was included in the amount we financed for the vehicle – was paid for nothing.
I’m not publishing this to “get back at” Don McGee, our salesperson at The Trading Post, or to create some sort of internet smear campaign. I simply want to do my part to make sure my fellow consumers in the Conover area are aware and can go into any business dealings with this car dealership with open eyes.
Timeline of Events
- September 29, 2014:
- We decide on the vehicle and, in discussing the price with Don McGee, are verbally given a price of just over $11,000.
- We request a warranty since the vehicle is ten years old and we’re getting out a six year loan. Don states that the Trading Post used car dealership will not warranty the vehicle, but that they work with a 3rd party warranty company that can.
- He verbally quotes us a price of approximately $2000 for a 3-year, 50,000 mile warranty through this 3rd party, which we verbally agree to.
- Don then arranges the financing and we are approved for a six year loan for just over $13,000 (exactly what we expected: $11,000 for the car and $2,000 for the warranty.)
- In signing the contract paperwork, we questioned a form that indicated the car was being sold “As Is”, without a warranty, and Don verbally stated this was a technicality because The Trading Post was not warrantying the vehicle, but that we would receive our official warranty paperwork in the mail.
- Over the next 3-4 months, my wife called repeatedly and spoke to Don to let him know our warranty information never arrived. Each time his response was, “it must be an oversight, I’ll get right on that, you should get it soon.”
- For several months, we forgot about it and the vehicle ran fine.
- Last week, we noticed a slight coolant leak and called Don back again to demand the warranty information so we could go have it taken care of. Suddenly, he stopped returning our calls for a few days. Then, he called back and said, “I’m not sure what you’re talking about, there’s no warranty on this vehicle.”
- Since then, both Don McGee and Nathan Rhodes (General Manager of the Conover branch of The Trading Post used car dealership) have spoken to us on the phone and stated, “there’s nothing I can do after nine months. You should have let us know there was a problem sooner.”
In the pile of copies I was given when I signed all the paperwork, I do have a copy of the “as is, no warranty” page Don told us only applied to the dealership warranty, which I signed. However, yesterday, Don emailed me a “warranty waiver” that very clearly and succinctly states, “I choose not to purchase a warranty on this vehicle” that has my name and information on it, but, somehow, my wife’s signature.
Did Don Photoshop my wife’s signature, lifted off her driver’s license (which is the only thing they had access to with her signature on it since the vehicle and the loan were in my name) onto a warranty waiver just to lend credence to a lie? I can’t say for sure.
I can tell you I don’t have a copy of that form.
I can tell you my wife did not sign anything that day because, legally, she couldn’t. Everything was in my name.
And I can tell you this conveniently perfect piece of evidence was never mentioned or trotted out the other four times we called requesting information on our warranty during the first three months after our purchase.
But no, I can’t specifically say that Don fabricated this document to support a lie.
If you’re looking for a used car in the Conover, North Carolina area, and you find one you like at The Trading Post, 1002 Conover Blvd W, just proceed with caution.
If you have any questions at all, please ask. Thanks.